Our 24/7 cancer helpline provides information and answers for people dealing with cancer. We can connect you with trained cancer information specialists who will answer questions about a cancer diagnosis and provide guidance and a compassionate ear.
Our highly trained specialists are available 24/7 via phone and on weekdays can assist through video calls and online chat. We connect patients, caregivers, and family members with essential services and resources at every step of their cancer journey. Ask us how you can get involved and support the fight against cancer. Some of the topics we can assist with include:
For medical questions, we encourage you to review our information with your doctor.
Keeping up with medical bills can be hard, but there are steps you can take to help ease the burden.
First, be sure to keep and organize any bills you receive for medical care. Look very closely at the bills and Explanations of Benefits (EOB) you receive.
When an out-of-network provider is part of your care at an in network hospital or other setting it can result in a surprise medical bill. In the past, out-of-network providers could bill you if your health plan didn’t pay the full amount billed for.
The No Surprises Act helps to prevent these types of charges. The Act helps protect people from having to pay out-of-network fees when they had no control over whether a health care provider is in network. For example, a radiologist or anesthesia provider might provide a service but not be in-network. This helps protect people who need emergency care or need to be in the hospital. If services must be provided by an out- of- network provider, the patient should not be billed more than their in-network co-pay or co-insurance.
You might also have credit card debt or other loans. And you most likely have regular monthly expenses. If you are having trouble paying these bills, you might want to talk with credit card, mortgage, and utility companies. They might work with you to arrange smaller monthly payments. There are also Programs and Resources to Help with Cancer-related Expenses.
You can also find a non-profit consumer credit counseling service to help with this. But it’s important to know that not all credit counselors are the same. Some of the agencies that say they are non-profits have hidden fees that can add to your debt.
If you are employed and have an Employee Assistance Program (EAP) at work, they might be able to help with tips on managing your health care bills or debt, and other bills and expenses.
Be prepared to advocate for yourself. You may need to be persistent to get some of these bills or errors in bills resolved. Recruit a family member or friend to help you if you’re having trouble. Or reach out to support organizations to see if they have case managers or financial counselors who could help you.
Patient Advocate Foundation (PAF)
Toll-free number: 1- 800-532-5274
Works with the patient and insurer, employer and/or creditors to resolve insurance, job retention and/or debt problems related to their diagnosis, with help from case managers, doctors, and attorneys. For people with cancer in treatment or less than 2 years out of treatment.
Cancer Legal Resource Center (CLRC)
Toll-free number: 1-866-843-2572 (may need to leave a number for a call back)
Provides free legal information about laws and resources for many cancer-related issues including health insurance issues, denial of benefits, trouble paying bills and government benefits.
Internal Revenue Service
Toll-free number: 1-800-829-1040 TTY: 1-800-829-4059
It has answers to tax questions, tax forms, and referrals to free tax help for those who qualify. You can find a list of tax-deductible medical expenses at www.irs.gov/publications/p502/ar02.html.
Toll-free number: 211
Local United Way agencies help people access local resources and services to address their needs.
*Inclusion on these lists does not imply endorsement by the American Cancer Society.
Our team is made up of doctors and oncology certified nurses with deep knowledge of cancer care as well as journalists, editors, and translators with extensive experience in medical writing.
Cancer Legal Resource Center(CLRC). CLRC debt and finances publication list. Accessed at https://thedrlc.org/cancer/publications-webinars/financial-publications/ on August 10, 2023.
Patient Advocate Foundation (PAF). Understanding your explanation of benefits (EOB). Accessed at https://www.patientadvocate.org/explore-our-resources/interacting- with-your-insurer/understanding-your-explanation-of-benefits-eob/ on August 10, 2023.
Last Revised: September 30, 2023
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